Frequently Asked Questions

General FAQ

How will I be billed?

AWS bills commercial customers in advance on the first of each month and rolloff customers in arrears on the last day of each month. If you prepaid for services, you’ll still receive a statement of services provided showing how the payment was applied. Invoices and statements are mailed on the 1st of each month. We also offer electronic billing for you to receive your invoices via email, and you can always log into your account online to view up to 18 months of invoices.

How and where do I pay my bill?

You can pay online by clicking on the Pay Your Bill link on our website.  AWS accepts all forms of credit and debit cards.  Alternatively, you can mail a check or money order to PO Box 53426, Lafayette, LA 70505.

How do I know what type of service I need?

An AWS professional will gladly discuss your needs over the phone or meet at your location to determine the best fit for your needs.  Simply call your local office or complete the form on the Contact Us tab and someone will be in touch.

What if our trash service falls on a holiday?

AWS observes the following holidays: New Year’s Day, Independence Day, Labor Day, Thanksgiving, and Christmas. If your service falls on one of those days, you will be picked up the following day.

Commercial Service FAQ

When will I be serviced?

While specific requests for commercial trash service days will be considered, due to the complexities of routing and time constraints, AWS management will schedule your service to coincide with the best day and route that fits with similar customers or locations. You will then be serviced weekly on the same day(s).

What happens if my trash container location is blocked?

Having a container in a clearly marked location that is free of obstacles is the responsibility of the customer. If a container cannot be serviced, AWS will attempt to contact the customer during business hours to notify them.

Can I put anything in my commercial trash container?

NO. For environmental reasons, there are restrictions on what can be put in the container for disposal. You CANNOT dispose of batteries, wet paint, chemicals, tires, or toxic or hazardous waste.

Rolloff Service FAQ

What is the difference between solid waste and C & D?

Solid waste, typically referred to as MSW (Municipal Solid Waste), in general, is household trash such as food waste, furnishings, etc. that you might dispose of every day that is disposed of at a solid waste facility. C & D, short for construction and demolition debris, is waste generated from building, remodeling, or tearing down a home, such as cabinets, doors, sheetrock/plaster and even carpet that can be disposed of at a C & D facility.

Can I put anything in the rolloff dumpster?

NO. For environmental reasons, there are restrictions on what can be put in the dumpster for disposal.

You CANNOT dispose of batteries, liquids of any type, wet cement or mortar, paint or paint cans, chemicals or chemical containers, drums, tires, toxic or hazardous waste, any items containing Freon, or gas or propane tanks.

You CAN dispose of construction debris or general household trash.  We will also accept concrete, bricks, creosote lumber, asbestos, and shingles, but due to the nature of those items AWS needs to know beforehand so special arrangements can be made at the landfill.

How much can I put in the rolloff dumpster?

Only load materials to the top of the box – do not overfill, otherwise, we will not be able to tarp it for transport. Overloading a rolloff container is a DOT violation. AWS drivers are trained and experienced in DOT regulations and if it is their judgment that a container is overloaded, they may request that you remove some of the material before they can safely take it away.

How quickly can you provide rolloff service?

If you know exactly how long the job will take, we can schedule the delivery and removal at the same time you set up your account. However, most jobs don’t always go according to plan due to weather or other variables, so in general, we ask that you contact Dispatch 48-72 hours before you need your container swapped out or removed so it can be routed accordingly, although in most cases we’re able to provide service sooner than that.